What is Re-Bello?
Since 2011, RE-BELLO has been producing innovative, quality clothing that respects the environment, working conditions and people's health, relying on manufacturers certified in the use of sustainable fabrics, in Italy and the Mediterranean area. The result is high-quality, long-lasting products with a unique and timeless Made in Italy design. RE-BELLO's values reflect an unconventional style in approaching the world of fashion: RE-BELLO says no to sales and collections to encourage customers to buy less, but better and with responsibility. This is the way to be truly sustainable.
You can find Re-Bello at Kauri Store in Via Bottai 1A in Bolzano (BZ), 39100, Italy.
Tel.: +39 333 9035343
How to register on RE-BELLO?
Click on "Login" and then on "Create an account."
Enter your e-mail address and click on "Create your account". You will then be asked to fill in all fields with your first name, last name, e-mail address and password.
How can I place my order?
If you wish to buy one or more of the products displayed on the Website, you can select them one at a time and add them to your shopping cart. Once you have selected all the items you wish to purchase, you can close your basket and place your order. At this point you will see a page summarising the products you have selected, their price and the delivery options (with relative costs). You will be asked to choose your preferred solution for delivery, transport, and payment method. At the bottom of the same page, you will find the "Order" button, which you must click to place your order.
Which countries do you ship to?
We ship by courier OMEST EXPRESS LOGISTICS in Italy, Europe, and the United States. Currently we do not ship to Switzerland.
How long does it take to ship and deliver?
Delivery is within 2-5 days in Europe and within 7-14 days in non-EU countries.
How do I know if the parcel has left?
When the order is sent, you will receive a confirmation email from the courier OMEST EXPRESS LOGISTICS, with a link to track the package.
How do I cancel an order?
You are free to cancel your order before you have received our Shipping Confirmation e-mail, provided that the order has not been prepared for shipping. In this case you will not be charged. If the order has already been shipped, you will have to proceed with a return. More information in the Returns and Refunds section.
What happens if I do not receive my order?
We will check with our shipping and logistics partner OMEST EXPRESS LOGISTICS. Once we have ascertained the condition of the package, we will refund your order.
What are the payment methods?
The accepted payment methods are Visa, Mastercard, American Express, Discover, Diners Club, JCB, PayPal, Bank Transfer and Scalapay.
RETURNS AND REFUNDS
How long do I have to return an order?
Items received can be returned or exchanged within 14 days from the date of delivery of the order by completing the return form enclosed in the package.
In the case of a defective product, this can be returned up to 60 days after delivery.
The return address is as follows:
Re-Bello Online Shop
KAURI STORE srls
Via Bottai 1a
39100 Bolzano BZ
How long does a refund take?
Once we have received the return and checked the condition of the item, the refund will be made immediately and will arrive in 5-6 working days depending on the different banking times.
Who pays for the return shipment?
The shipping costs for returned goods are borne by the customer.
In the event of a defective product, the shipping costs for returned goods are borne by Kauri Store Srls.
How to subscribe to the newsletter?
To subscribe to the newsletter, enter your e-mail address in the field provided at the bottom of the home page and fill in the form with the required data. You will have to confirm your e-mail via the link you will receive. With the newsletter you will be kept up to date on new arrivals and sustainable materials and will have access to special promotions. When you sign up you will also receive a 10% discount voucher for your next purchase.
How do I unsubscribe from the newsletter?
To unsubscribe from the newsletter, simply click on the link provided in each of our communications.
How do I change my personal data?
To change your personal data, you need to log in to your account. Click on "My personal details" to update your name, the e-mail address linked to your account and your password. Once you have changed your details, click on 'Save' at the bottom of the page.
How do I change my shipping address?
To change your shipping address, you need to log into your account. Click on "My Addresses" to update your shipping address or add a new one. Once you have changed your details, click on 'Save' at the bottom of the page.
How do I delete my account?
To delete your account, simply log into your account and click on "Delete Account".
How can I exercise my rights over sensitive data?
Legislative Decree no. 196/03 grants the interested party the exercise of specific rights. In particular, the interested party may obtain confirmation from the data controller as to whether or not personal data concerning him/her exist and that such data be communicated to him/her in an intelligible form.
The data subject also has the right to be informed of the source of the personal data, the purposes and methods of processing, the logic applied in the event of processing carried out with the aid of electronic instruments, the identity of the data controller and data processors, as well as the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it.
The data subject also has the right to obtain the updating, rectification or, where interested therein, integration of the data, the erasure, anonymisation or blocking of data that have been processed unlawfully, as well as confirmation that such operations have been notified to those to whom the data were communicated or disseminated.
Finally, the data subject has the right to object, on legitimate grounds, to the processing of data concerning him/her and to the processing of personal data concerning him/her for the purpose of sending advertising materials or commercial communications.
For all these reasons, he/she can contact the undersigned company, the data controller, by simple communication by letter, fax or e-mail.
Kauri Store in Via Bottai 1A in Bolzano (BZ), 39100, Italy.
Tel.: +39 333 9035343
What do I do if I forget my password?
To retrieve your password, click on "Forgot your password?" and enter the e-mail address with which you registered. You will receive an e-mail containing a link to reset your password.
What does it mean to be a sustainable clothing brand?
RE-BELLO is a sustainable fashion brand because it uses only materials of certified organic origin (such as GOTS certified organic cotton) or materials obtained from recycling (such as RE.VERSO recycled cashmere), which have a lower impact on the environment and on people's health as they are free of substances and chemical agents. In using these types of fabrics, RE-BELLO relies on manufacturers who safeguard both the planet and the conditions of workers in the production process, choosing sustainably certified factories in the Mediterranean area (Italy, Greece, Turkey) to also reduce the environmental impact of transporting goods.
How do I know the composition of my garment?
You can find the composition of your garment on the label inside the garment itself, or in the "Material" section of each individual item in our online shop.
Why is organic cotton better than conventional cotton?
Organic cotton is produced with respect for the environment and the workers, from cultivation to processing.
In contrast to the production process of conventional cotton, no GMO and/or chemical treated seeds are used in the production of organic cotton. Furthermore, no insecticides or pesticides are used on the crops, which also require less water for irrigation due to the greater attention to the health of the soil used.
With regard to processing, in the non-organic cotton chain, fabrics are treated with heavy metals, chlorine and chemical dyes. For organic cotton, however, more sustainable and less harmful alternatives are preferred, such as natural dyes.
To distinguish organic cotton from conventional cotton, simply check the label and make sure it is certified OCS (Organic Content Standard), OCS 100 (Organic Content Standard 100) or GOTS (Global Organic Textile Standard).
Why is the fashion industry polluting?
According to estimates by the Ellen MacArthur Foundation, the clothing industry is responsible for 10% of global carbon emissions and uses around 93 billion cubic metres of water each year, which would be enough to meet the needs of 5 million people.
Particularly polluting is the fast fashion industry, which encourages consumers to buy new, trendy clothes and throw away old ones: it is estimated that each garment is worn an average of 7 times before being replaced by another.
In view of the future increase in population and the resulting increase in demand for clothing, it is essential that the fashion industry, the third largest manufacturing sector globally, offers more sustainable alternatives.
How is the decision of not making collections sustainable?
The biggest fast fashion brands produce a collection of clothes every week to keep up with the latest trends. However, this has a huge impact on the environment, as large quantities of clothes are produced, which, if unsold, are often burnt or disposed of in landfills.
RE-BELLO, on the other hand, aims to eliminate the seasonality of clothing by producing basic, quality garments that can be worn "timelessly". In this way we encourage our customers to buy less but better.